Refund Policy for CheapFlowers.ae

At CheapFlowers.ae, we are committed to providing beautiful, fresh flowers with every order. If you are unsatisfied with your purchase, we offer a straightforward and prompt refund process. Please review our policy below:

1. Eligibility for Refunds

• Refunds are available under the following conditions:
  • The flowers or products delivered are damaged, wilted, or not as described.
  • The incorrect flowers or products were delivered.
  • Delivery was not completed on the agreed date (except in cases of force majeure such as extreme weather or other unforeseen events).

2. Refund Request Process

• To request a refund, you must contact us within 24 hours of receiving your order.
• Please email us at support@cheapflowers.ae or call us at [phone number] with:
  • Your order number
  • Date of delivery
  • Reason for the refund request
  • Photos of the damaged or incorrect products

3. Same-Day Refund Process

• Once your refund request is approved, we will process the refund on the same day.
• You can choose from the following options:
  • Full Refund: Refunds will be processed to your original payment method within 24 hours.
  • Replacement: A replacement bouquet of equal or greater value will be sent on the same day if requested before 6 PM.
  • Store Credit: Immediate store credit for use on future purchases.

4. Non-Refundable Circumstances

• We do not provide refunds in the following cases:
  • Incorrect delivery details were provided by the customer.
  • The recipient was unavailable to accept the delivery.
  • No refund request was made within 24 hours of delivery.

5. Order Cancellations

• Orders can be canceled up to 24 hours before the scheduled delivery for a full refund. After this period, cancellations will not be eligible for a refund.

If you have any questions or need further assistance, feel free to contact our customer support team. We aim to make every flower delivery experience with CheapFlowers.ae exceptional and hassle-free!