1. Acceptance of Terms

By using our website and services, you agree to be legally bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Services

CheapFlowers.ae provides flower delivery services throughout Dubai. We offer a variety of floral arrangements and related products for purchase through our website. Delivery times, prices, and product availability are subject to change without notice.

3. Ordering and Payment

• Order Placement: You must provide accurate and complete information when placing an order. We are not responsible for failed deliveries due to incorrect or incomplete delivery details.
• Payment: Payments must be made in full at the time of purchase. We accept all major credit cards, debit cards, and online payment methods.
• Order Confirmation: Once your order is placed, you will receive an email confirmation. If you do not receive a confirmation, please contact our customer service team.

4. Delivery Policy

• Same-Day Delivery: We offer same-day delivery for orders placed before 7:30 PM, subject to availability and delivery capacity.
• Delivery Timeframes: While we strive to deliver within the specified timeframe, delivery times are estimates and not guaranteed. External factors such as traffic, weather, or other unforeseen events may cause delays.
• Missed Deliveries: If the recipient is unavailable at the time of delivery, we will attempt to contact them to arrange a redelivery. Additional delivery fees may apply.

5. Refunds and Returns

• Eligibility: Refunds are available for orders that arrive damaged, incorrect, or if delivery is not made on the agreed date. Please refer to our Refund Policy for details.
• Same-Day Refunds: Once your refund request is approved, we will process the refund on the same day, either by returning the amount to the original payment method or offering a replacement product.

6. Product Substitution

Due to seasonal availability and market conditions, some flowers may not always be available. In such cases, we reserve the right to substitute flowers of equal or greater value while maintaining the overall look and feel of the arrangement.

7. Cancellations

• Orders can be canceled up to 24 hours before the scheduled delivery time for a full refund. After this period, no cancellations or refunds will be permitted.

8. User Conduct

You agree not to use our website or services for any unlawful or prohibited purposes. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

9. Limitation of Liability

CheapFlowers.ae is not liable for any indirect, incidental, or consequential damages arising from the use of our services or website. We are not responsible for delivery delays caused by factors outside of our control, such as weather or traffic conditions.

10. Intellectual Property

All content on the CheapFlowers.ae website, including text, graphics, logos, images, and software, is the property of CheapFlowers.ae or its content suppliers and is protected by copyright, trademark, and other applicable laws. You may not reproduce, distribute, or modify any of our content without our express written consent.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website or services after any changes to these Terms constitutes acceptance of those changes.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: info@cheapflowers.ae
Phone: +971506615960